Olive Oil, Preorder and Delivery FAQ
Answers about our Souri olive oil, the 2026 harvest preorder and delivery.
Preorders and delivery
Is the oil ready to ship, or am I placing a preorder?
The current offer is a preorder for our 2026 harvest. You are reserving oil from the upcoming harvest, which will be dispatched once it has been produced and packed. See the 2026 preorder details.
When will my 2026 preorder arrive?
Orders will be dispatched by mid November 2026, with estimated delivery of 7 to 10 days after dispatch. Your order may ship earlier. The delivery window is an estimate, and we will keep you updated as the harvest and your order progress.
Which countries do you deliver to?
We deliver throughout Europe and to the USA, Canada, the UAE and Australia.
How much is shipping, and when is it free?
For Europe, the USA, Canada and the UAE, shipping is USD 7 for one 500 ml bottle. Shipping is free for two or more bottles or for one 2 L tin.
Australia has a flat shipping charge of USD 20 per order, including orders with multiple bottles or tins. The free shipping offer does not apply to Australia.
When do I pay, and can I get a refund?
Payment is taken in full when you place your preorder. You can cancel for a full refund before dispatch. After delivery, you can request a refund within 30 days without returning the oil. Email basma@khalafolives.com with your order number. See our refund policy for details and your consumer rights.
Will I receive updates about my oil?
Yes. We will update you when harvest begins, when your oil is filled into bottles or tins and packed, and when your order is dispatched. US customers will also receive an update when the air shipment leaves for our US distribution center.
Can I change my delivery address or order?
Please contact us as soon as possible with your order number and the change you need. We will check what is possible before dispatch and confirm with you.
What if my order arrives damaged, leaking or incorrect?
You can choose a replacement or a refund. No return is required. Email basma@khalafolives.com within 30 days after delivery with your order number, your preferred solution and photographs if available. Your statutory consumer rights remain in effect. See our refund policy.
Choosing your olive oil
What is Souri olive oil, and where does yours come from?
Souri, also spelled Suri, is the olive variety we grow. Our olives come from the family groves in Rameh, Galilee, in northern Israel. Discover the variety and the village’s olive oil history.
What does extra virgin mean?
Extra virgin is a quality grade for olive oil obtained by mechanical or physical methods without refining. It must meet chemical and sensory standards. Acidity alone does not establish the grade.
How do you make your olive oil?
We harvest our own olives by hand and bring them to our family mill for cold extraction. We keep our oil separate from oils from other groves and regions, so each pressing reflects our Souri olives and the season in which they grew.
Should I choose a 500 ml bottle or a 2 L tin?
Both contain our Souri extra virgin olive oil. A 500 ml bottle suits smaller households or the table. A 2 L tin holds the same amount as four bottles and suits a kitchen that uses olive oil regularly. Choose an amount you can enjoy while it is fresh.
Why can olive oil taste bitter or peppery?
Fruitiness, bitterness and a peppery sensation are positive attributes of extra virgin olive oil. Their intensity varies with the olives and the harvest. Our oil has a fruity aroma, grassy notes and a peppery finish, with flavor that can vary from one season to the next.
Cooking and storage
Can I cook with extra virgin olive oil?
Yes. Extra virgin olive oil is suitable for everyday cooking as well as salads and finishing dishes. Try it with vegetables, lentils, fish, hummus or warm bread.
How should I store my bottle or tin?
Keep it tightly closed in a cool, dark cupboard, away from the cooker and direct sunlight. Limiting exposure to heat, light and air helps preserve freshness.
How quickly should I use it after opening?
For the best flavor, buy a quantity you can finish within weeks or a few months after opening. Freshness gradually declines, and storage conditions matter. Olive oil does not improve with age.
Why has my olive oil become cloudy in cold weather?
Olive oil can naturally become cloudy or partly solid at low temperatures. That response to cold does not, by itself, mean the oil has spoiled. If you are concerned about your bottle, please contact us.
Laboratory results and transparency
Are laboratory results available for the 2026 harvest?
Not yet. The published laboratory report describes an unfiltered 2025 sample. Those measurements belong to that sample and are not results for the 2026 harvest.
Do the product reviews describe the 2026 harvest?
The reviews include customers’ experiences with earlier harvests of Khalaf Souri olive oil. We have kept them with the products so you can read that history. They do not describe the upcoming 2026 batch.
Can I trace the journey of my bottle?
We are developing a traceability initiative to help customers follow the story behind their bottle. It is still under development. Read about our plans and meet Basma and Maria.
Still have a question? Contact us or email basma@khalafolives.com. For an existing order, please include your order number.
General olive oil guidance: International Olive Council and UC Davis.