Terms of service
Please read these Terms of Service (“Terms”) carefully before using the KhalafOlives website (the “Site”) operated by KhalafOlives (“we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.
1. Acceptance of Terms
By accessing or using our Site, you confirm that you are at least 18 years old and agree to abide by these Terms and all applicable laws and regulations. If you do not agree, you are prohibited from using or accessing this Site.
2. Use of the Site
• Permitted Use: You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.
• Prohibited Conduct: You are expressly prohibited from engaging in any activities that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site.
3. Products and Ordering
• Product Information: We make every effort to display accurate product information, including descriptions, prices, and images. However, we do not warrant that such information is complete, accurate, or error-free.
• Order Acceptance: All orders placed through our Site are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price, or issues identified by our fraud prevention team.
• Food Products: Due to the perishable nature of our food items, all sales are final. We do not accept returns on food products except in cases where the product arrives damaged or does not meet your expectations. Please refer to our Return & Refund Policy for further details.
4. Payment and Pricing
• Payment Terms: All prices are listed in the applicable currency and are subject to applicable taxes and fees. Payment must be made in full at the time of order placement.
• Pricing Errors: In the event that a product is listed at an incorrect price or with incorrect information due to a typographical or technical error, we reserve the right to refuse or cancel any orders placed for that product.
5. Shipping and Delivery
• Shipping Policy: Our shipping policy, including estimated delivery times and shipping costs, is detailed on our Shipping Information page. By placing an order, you agree to our shipping terms.
• Risk of Loss: All purchases made from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Refunds and Returns
• Non-Returnable Items: As noted, food items are non-returnable due to their perishable nature.
• Damaged or Unsatisfactory Orders: If your order arrives damaged or does not meet your expectations, please contact our customer service within 48 hours of receipt. We may request photographic evidence and further details before processing a refund in accordance with our Return & Refund Policy.
7. Intellectual Property
• Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of KhalafOlives or its content suppliers and is protected by intellectual property laws.
• Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
8. Disclaimer of Warranties
• As Is: The Site and all information, products, and services provided on it are delivered on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
• No Guarantee: We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, KhalafOlives shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the Site or any products purchased through the Site.
10. Indemnification
You agree to indemnify, defend, and hold harmless KhalafOlives, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the Site or any violation of these Terms.
11. Governing Law and Dispute Resolution
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction where KhalafOlives operates.
• Dispute Resolution: Any disputes arising from these Terms or your use of the Site shall be resolved first through negotiation, and if necessary, through binding arbitration conducted in accordance with the rules of the appropriate arbitration institution in the applicable location.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us: